AbstractOne of the most difficult issues facing distance-learning administrators is that of how to respond to students who either disrupt the learning environment in some way or who make it difficult for their classmates to focus on the learning at hand. Following closely behind this issue is a related one: dealing with faculty members who are either inconsiderate to their students or are unsupportive of their student’s learning needs.The administration’s reserves of tact are called upon when telling students or faculty members that their problems stem from interpersonal disconnection: "it’s not the machine; it’s you." This essay offers some appropriate policies to enact before problems arise, some of the signs that can indicate student and faculty problems in the online classroom, and some administrative responses that address both the institution’s right to offer quality online learning and the individual’s right to self-expression.