Communication plays a very important role in our life, as people interchange their ideas, information, feelings, opinions by communicating. Communication could be verbal – spoken or written, or non-verbal i.e. by means of sign language, body movements, facial expressions, gestures, eye contact or even with the tone of voice. Someone said correctly “The very attempt of, not to speak, speaks a lot”In an organization, communication could be categorized into – formal and informal. In this article excerpt, we are going to discuss about the difference between formal and informal communication
BASIS FOR COMPARISON FORMAL COMMUNICATION INFORMAL COMMUNICATION
Meaning A type of verbal communication in which the interchange of information is done through the pre-defined channels is known as formal communication. A type of verbal communication in which the interchange of information does not follow any channels i.e. the communication stretches in all directions.
Another Name Official Communication Grapevine communication
Reliability More Comparatively less
Speed Slow Very Fast
Evidence As the communication is generally written, documentary evidence is present. No documentary evidence.
Time Consuming Yes No
Advantage Effective due to timely and systematic flow of information. Efficient because employees can discuss work related problems, this saves time and cost of the organization.
Disadvantage Distortion due to long chain of communication. Spread of rumors
Secrecy Full secrecy is maintained. It is difficult to maintain the secrecy.
Flow of Information Only through predefined channels. Can move freely.